Customer Policy & Handbook
<aside> <img src="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" alt="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" width="40px" /> Table Of Contents
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<aside> <img src="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" alt="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" width="40px" /> Welcome to Multazim, a dynamic business and charity group focused on providing innovative products and services while contributing to poverty alleviation in remote regions. Our team of university students established this initiative with a vision to create a positive impact globally.
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| Our mission | To provide innovative, high-quality products and services |
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| Our Vision | To combine business success with charitable efforts, creating a lasting social impact in underprivileged areas. |
| Our Values | Integrity, Customer Focus, Innovation, and Social Responsibility. |
| Definitions | Multazim offers a variety of digital products, including licenses, professional services (e.g., website design, cybersecurity, Graphics), and physical products. |
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| Ordering Process | For all digital products, a consultation is required prior to purchase. Customers must confirm their order after reviewing product options. Physical products are available for direct order via messaging. |
| Consultation Guidelines | All digital product orders require customer consultation to ensure the product meets your needs. Orders will be processed only after customer confirmation. |
<aside> <img src="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" alt="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" width="40px" />
Eligibility:
<aside> <img src="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" alt="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" width="40px" />
Digital Products: All digital products (e.g., licenses, subscriptions) are non-refundable once delivered.
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<aside> <img src="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" alt="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" width="40px" /> Physical Products: Refund requests for physical products must be submitted within 24 hours of receiving the product. The item must be unused and in its original condition and packaging.
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<aside> <img src="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" alt="data:image/svg+xml,%3csvg stroke-width='1.5' viewBox='0 0 24 24' fill='none' xmlns='http://www.w3.org/2000/svg'%3e%3cpath opacity='0.1' d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' fill='%2337352F'/%3e%3cpath opacity='0.1' d='M19.75 13.477c-.436.615-1.13 1.15-1.981 1.575-1.49.745-3.53 1.198-5.769 1.198-2.24 0-4.28-.453-5.769-1.198-.85-.425-1.545-.96-1.981-1.575V17c0 .959.784 1.894 2.205 2.605C7.86 20.308 9.82 20.75 12 20.75s4.139-.442 5.545-1.145c1.421-.71 2.205-1.646 2.205-2.605v-3.523Z' fill='%2337352F'/%3e%3cpath d='M20 7c0 2.21-3.582 4-8 4S4 9.21 4 7s3.582-4 8-4 8 1.79 8 4Z' stroke='%2337352F'/%3e%3cpath d='M20 12c0 2.21-3.582 4-8 4s-8-1.79-8-4' stroke='%2337352F'/%3e%3cpath d='M4 7v10c0 2.21 3.582 4 8 4s8-1.79 8-4V7' stroke='%2337352F'/%3e%3c/svg%3e" width="40px" /> Refund Process: To request a refund, customers must contact Multazim via Facebook Messenger, WhatsApp, or email within the refund window. Approved refunds will be processed within 5-7 business days.
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| Accepted Payment | Payments can be made via mobile payment services (e.g., bKash,Nagad, Rocket), bank transfers, and other widely used payment methods (Paypal and Binance). |
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| Invoice and Billing Information: | Upon completion of an order, an electronic invoice will be sent to the customer’s email. In case of billing discrepancies, customers are advised to contact Multazim within 48 hours of receiving the invoice. |
Contact Information
: Customers can reach Multazim for inquiries or support through the following channels:
| Name | Role | Phone | Email@ | Notes |
|---|---|---|---|---|
| Zack | IT Support Specialist | +8801715678738 | [email protected] | |
| Robi | Social Media Manager | |||
| Abrar | ||||
| Evan | ||||
| Mayin | ||||
| Ebu |